🚙 Most stores already have inventory data, transaction data, customer data, and service history. But the real operating knowledge often lives in people. How decisions get made. Who handles exceptions. What standards shape the customer experience? What gets said in coaching sessions, meetings, and hallway conversations.
AI is becoming more capable by the week, but I think most dealerships are overlooking a foundational issue. Before AI can communicate, recommend, automate, or improve operations, it needs context. The dealerships documenting how they operate today will be in a much stronger position tomorrow.
Wayve Wants to Be the AI Driver for Everyone Not Named Tesla
If autonomous driving becomes an off-the-shelf supplier product, legacy brands may get a faster path to compete, and dealers may get a new customer education challenge.
Deep Texas Is Becoming the Market Automakers Can’t Ignore Wide
As Texas closes in on California’s retail sales lead, dealers should watch how national product, pricing, and consumer assumptions start shifting with it.
🚙 Beginning July 14, dealers who don’t properly disclose applicable fees risk losing Deal Ratings and appearing lower in search results. Even if you’re already advertising all-in pricing, it’s worth confirming your inventory feed and CarGurus settings are configured correctly.
Americans Are Spending More This Fourth. That Doesn't Mean They're Feeling Better.
Fourth of July spending is climbing again, but higher grocery bills remind us that consumers are still making careful decisions about where their money goes.
Polestar's U.S. Exit Is About More Than One EV Brand
The Connected Vehicles Rule is no longer theoretical. It's beginning to reshape which automakers can compete in the U.S., and it signals a new chapter for global automotive retail.
CarGurus Just Raised the Bar for Price Transparency
Beginning July 14, transparent pricing won't just help build trust. It will determine how visible your inventory is on one of the industry's largest marketplaces.
Four Questions to Ask Before You Buy Another AI Tool
John Coles argues that most AI projects fail long before the technology enters the picture. They fail because teams chase the latest trend instead of solving a real customer problem.
