🚙 Today we're separating the headlines from the opportunities. From trade policy and hybrid demand to OEM partnerships and the service lane, we're looking at what's changing, why it matters for dealers, and where you can respond instead of simply react.
🚙 Most stores already have inventory data, transaction data, customer data, and service history. But the real operating knowledge often lives in people. How decisions get made. Who handles exceptions. What standards shape the customer experience? What gets said in coaching sessions, meetings, and hallway conversations.
🚙 Beginning July 14, dealers who don’t properly disclose applicable fees risk losing Deal Ratings and appearing lower in search results. Even if you’re already advertising all-in pricing, it’s worth confirming your inventory feed and CarGurus settings are configured correctly.
🚗 What CDG reminded us about people, AI, and customers
🚙 Our conversation with Yossi Levi went right to the center of dealership operations: marketing, AI, conversion, hospitality, and the people expected to make all of it work.
🚙 The last chip shortage was about supply chains. The next one may be about priorities. As AI companies buy up memory chips at almost any price, automakers are discovering they're competing for a different piece of the semiconductor market than many expected.
🚙 Today, we’re starting with a first look at new EV battery data that dealers can use right now. The study raises a practical question for every store handling used EVs: can your team clearly explain battery health at appraisal, pricing, and the point of sale?
🚙 Today, we're looking at how retailers are responding to affordability pressures, inventory challenges, shifting customer expectations, and new technology, plus what Carvana's latest retail experiment reveals about where shopping may be headed.
