Your Website Beats Your Phone at Service Scheduling. Here's the Number That Actually Moves It.
A new study shows dealership websites outscore phone calls at booking service appointments by 10 full points. The real story isn't the gap. It's what one dealer group did to close it.
JB Burnett tore out the desks, the computers, and the negotiation altogether at one of the world's first Ford Signature 2.0 stores. The real story isn't the furniture. It's who's actually in control of the sale now.
🚙 A federal judge dismissed a proposed class-action lawsuit accusing AutoNation of using AI to record, transcribe, and analyze customer calls without consent. The plaintiff argued the practice violated California's strict privacy laws.
Nobody Booked a Flight to See Your Waffle House. They're Obsessed With It Anyway.
Millions of World Cup visitors have turned Walmart, Buc-ee's, and Waffle House into must-visit destinations. There's a real lesson in there about what actually makes a brand memorable.
Judge Sidesteps the Real Question About AI and Customer Calls
A federal judge dismissed a privacy lawsuit against AutoNation over AI call recording, but the ruling was about jurisdiction, not about whether recording calls without consent is actually okay.
🚙 Paragon Honda's Brian Benstock spent his midyear check-in laying out how he's scaling across rooftops, why he thinks F&I is quietly killing repeat business, and where the real service war is actually being fought.
Culture, Culture, Culture: How Brian Benstock Scales Without Losing It
Paragon Honda's Brian Benstock spent his midyear check-in laying out how he's scaling across rooftops, why he thinks F&I is quietly killing repeat business, and where the real service war is actually being fought.
AI Search Is Rewarding Transparent Dealers. Are You One?
AI search engines are increasingly citing objective, auditable pricing data over customer reviews when answering "where should I buy a car." Most dealers doing things right are already positioned to win that visibility, they just haven't checked the boxes yet.
🚙 A 70-store dealer group just admitted out loud that they're "a data company that sells cars," and we can't stop thinking about it. Also today: China's quietly running the R&D show for half the industry, Ram's out here carrying Stellantis on its back, and we sat down with someone who thinks your next ad should stop talking about money.
Retail Workers Are Happier Than You'd Guess. Was Auto Retail Even Counted?
A new workforce study shows retail employees near the top for shift happiness, driven by autonomy and predictable schedules rather than pay. Nobody can confirm auto retail was actually part of the sample.
Ken Garff Just Proved Data Infrastructure Isn't Optional
A 70-store dealer group rebuilt its data backbone and immediately clawed back 400 hours of employee time a month. That's a number every dealer group can benchmark against.
