Back at ASOTU CON, we invited some of the smartest people we know to wrestle with a simple question: Are Chinese EVs a threat to U.S. dealers, or an opportunity?
The answer was pretty clear: yes.
So let's break down what Steve Greenfield, Brian Benstock, and Alex Usoltsev shared into practical moves dealers can make today. Because whether Chinese EVs arrive through tariffs, partnerships, franchise networks, existing OEMs, or some path we haven't seen yet, the bigger point stands: waiting to react is not a strategy.
Stop Debating Whether They're Coming
The panel spent surprisingly little time debating if Chinese brands will reach the U.S. market.
Instead, they focused on what dealers should do if they do.
Alex Usoltsev pointed to Kazakhstan, where Chinese brands grew from roughly 3% market share to 36% in just five years. Brian Benstock shared firsthand experiences driving Chinese vehicles and came away impressed by both quality and affordability. Steve Greenfield argued that consumer demand for lower-priced, high-content vehicles could become difficult to ignore.
Whether that timeline is three years or ten years is almost beside the point.
The operational question is this: if a customer walked into your showroom tomorrow asking about a Chinese EV they saw online, how prepared would your team be?
Action #1: Upgrade Product Training Now
One of Alex's biggest warnings was how quickly Chinese manufacturers update products.
New models, new technology, new features, and frequent pricing changes create a challenge for dealer teams trying to stay informed.
That creates an opportunity right now.
Use this moment to improve how your store learns products across the board.
Ask yourself:
How quickly can your team learn a new vehicle?
How often are product updates communicated?
Can your salespeople confidently explain EV technology?
Are they prepared to compare competing products based on value, not just price?
The dealers who build stronger product training systems today will be better prepared regardless of which brands show up tomorrow.
Action #2: Make Fixed Ops Your Competitive Advantage
One theme surfaced repeatedly throughout the discussion.
Chinese manufacturers may build compelling vehicles, but service, parts, and support systems often struggle to keep pace.
Alex described parts operations that can be confusing, rapidly changing, and difficult to navigate.
For dealers, that's not just a threat.
It's an opportunity.
The stores that excel at service communication, technician training, parts management, and customer experience will have a competitive advantage no matter which brands they represent.
Questions Worth Asking
Is your EV service training current?
How quickly can your team adapt to a new brand?
Are your parts processes efficient?
Can customers easily understand what happens when service issues arise?
Strong fixed operations may become one of the biggest differentiators in a more competitive market.
Action #3: Learn to Sell Value, Not Just Vehicles
The panel's most uncomfortable takeaway may have been this:
Some Chinese vehicles are offering more features at lower prices.
If affordability remains a challenge for consumers, that value equation will get attention.
That means dealers should spend less time defending sticker prices and more time explaining ownership value.
Focus on conversations around:
Service support
Warranty coverage
Parts availability
Resale value
Dealership trust
Long-term ownership experience
The ability to explain value beyond monthly payment will help today with every vehicle on your lot, not just future competitors.
Action #4: Build a Strategy Before You Need One
Steve Greenfield delivered perhaps the most important line of the session:
"Hope is not a strategy."
Some dealers are hoping tariffs solve the problem. Others are hoping Chinese brands never arrive. Others assume their OEM will protect them.
Maybe.
But operationally, hope doesn't create a plan.
Leadership teams should start discussing questions like:
Would we sell a Chinese brand?
Would we service one?
How would we compete against one?
What customer segments would be most vulnerable?
What advantages do we already have?
You don't need all the answers today.
You just need to start asking the questions.
The Real Opportunity
The panel wasn't really about Chinese EVs.
It was about preparedness.
The dealers who improve training, strengthen fixed ops, sharpen value-based selling, and think strategically about market changes will be in a stronger position regardless of what happens next.
Chinese EVs may or may not arrive at scale tomorrow.
But the operational disciplines required to compete with them can make your dealership better today.
