#507 - ๐Ÿš’ Tow The Pros

Reputation Report, Strike Update, and Costco's Wardrobe

ASOTU Daily Push Back Logo

TOGETHER WITH

We had an excellent time showing off Episode 2 of โ€œMore Than Carsโ€ to the wonderful folks, and stars of the episode, at Beaver Toyota of Cumming.

We will release the episode for all to enjoy next month and feature some of it and more from Season 1 at ASOTU CON next week.

Join us in Baltimore for a sneak peek. Or, while you wait for Episode 2, share Episode 1 with your friends!

Of course, you could also hit reply and tell us where we need to go next with our cameras and questions ready to roll!

Keep Pushing Back
-Paul, Kyle, Chris & Kristi

TODAYโ€™S LOT WALK
  • MTCM: Cavenderโ€™s firetruck flex. ๐Ÿ’ช

  • DATA & INSIGHT: A good reputationโ€™s impact on sales. ๐Ÿ“ˆ

  • CULTURE: The latest fashion trend? Wholesale-core. ๐Ÿ‘•

Reading time: 5 mins 24 secs

MORE THAN CARS MOMENTS

Cavenderโ€™s Tow Team

Giphy

The Cavender Auto Group is always giving us something cool to talk about!

Last week, the Cavender Chevrolet team in Boerne, TX, hosted a unique event to support the local 100 Club of Kendall County, a non-profit group dedicated to supporting first responders and their families. ๐Ÿš‘

Now, back to that "unique" event. When we think about tugging a truck, we typically picture a 4-cylinder 2-wheel-drive that bit off more than it could chew, but the 100 Club's annual "Tug A Truck" event invites community members and leaders to pull a full-sized fire truck, tug-of-war style. ๐Ÿš’

Giphy/Cavender Chevrolet

Pulling a firetruck with a rope is already impressive, but the Cavender Team managed to pull the truck the distance in just 10 seconds! ๐Ÿ’ช

Shoutout to our friend Eric Sanchez-Barbosa for bringing this story to our attention by consistently celebrating his team!  

/Positivity

We love sharing the stories of dealers partnering with their communities. If you have a story like that, send it our way! ๐Ÿ•Š๏ธ

DATA & INSIGHT

Reputation Report

Giphy/MTV

First impressions are important, but most are made by your reputation way before any words, looks, or handshakes are exchanged.

The 2023 auto brand reputation report is too packed with info to share in full, but some exciting things are in there all the same.

The report pulls from 5.5M car buyer and service reviews to rank automakers, dealerships, and dealer groups by Reputation.

Each list is extensive, and the data is robust on the full report, but here are a few things we grabbed to share.

Giphy/United Artists

Top 5 Luxury Brands:

  1. INFINITI

  2. Lexus

  3. BMW

  4. Acura

  5. Porsche

Top 5 Non-Luxury Brands:

  1. Mitsubishi

  2. Subaru

  3. Nissan

  4. Honda

  5. Volkswagen

Top 5 Private US Dealer Groups:

  1. Hendrick Automotive Group

  2. West Herr Auto Group

  3. Ken Ganley Auto Group

  4. Holman Automotive Group Inc.

  5. Napleton Automotive Group

Top 5 Public Dealer Groups:

  1. AutoNation Inc.

  2. Group 1 Automotive Inc.

  3. Sonic Automotive Inc.

  4. Penske Automotive Group Inc.

  5. Asbury Automotive Group Inc

Giphy/NBC

๐Ÿค“ Other info from the report:

  • The average Dealer Score has been around 643 for a few years running.

  • Top dealers (900+ scores) saw 7x more user actions on Google Business.

  • Boosting the score by just 150 points leads to a 10% sales jump!

๐Ÿš— Consumer Choices:

  • 81% eye the price.

  • Inventory availability, staff professionalism, and reviews are key.

  • Tip: Engage with feedback on all platforms & act promptly.

๐ŸŒ Digital Influence:

  • 62% trust in-person visits most.

  • Online presence is non-negotiable since Google, reviews, and websites are significant influences.

  • 84% of consumers rely on reviews. Aim for 4-star minimum ratings!

๐Ÿ“ˆ 2023 Trends:

  • Review volumes are up by 11%.

  • Despite high prices (avg. $48,000), U.S. sales rose by 13%.

  • 57% report bypassing dealers for car servicing.

  • 43% are considering EVs, mainly for environmental reasons. 

TOGETHER WITH VELOCITY

Know More, Sell More ๐Ÿค”

Giphy/Paramount

Doing your job with excellence doesn't have to be hard.

Ever wished you could read your customer's mind? With Velocity Heat Mapping Analytics, you're as close as possible!

Why It's Essential:
๐Ÿ“Œ Pinpoint Engaged Shoppers: Connect real people's real interest with real cars in your inventory.
๐Ÿชก Tailor Your Pitch: Know what they're looking for so you can help them find it.

What you Get:
โณ Time-on-Page Metrics: Know by the moment what shoppers spend their time with on your site.
๐Ÿ˜ Interest Points: Move quickly to use customer interest to close more deals

Don't get burned out on what your customers are doing. Rely on heat mapping with VelocityEngage to tell the full story.

AROUND THE ASOTU-VERSE

One. Day. Closer.

BUSINESS

UAW Strike Update: Auto Dealerships Alert! โš ๏ธ

Giphy/Warner Archive

  • UAW intensifies stance: There will be more strikes if there is no "serious progress" by Friday noon.

  • Plants in line: GM (Missouri), Ford (Michigan), and Stellantis (Ohio).

  • Current stats: 12,700 autoworkers already off lines.

  • Negotiation highlights: Union demands include a 40% pay rise. Full agreements are not necessary, just notable advancements.

  • Extra: Ford's Canada negotiations with Unifor are also shaky. ๐Ÿ

Volvo Ditching Diesel for Electric? โšก

Midjourney/ASOTU

Volvo is waving goodbye to diesel cars by early 2024, reflecting a sales drop to just 8.9% in 2022 from a majority in 2019. Meanwhile, electric or hybrid models surged to 33% of sales in August 2022.

The EM90, Volvo's luxurious electric minivan with a stellar 500-mile range, is launching alongside this shift. Tagged as a "Scandinavian living room on the move," the EM90 embodies Volvo's vision for electric mobility and its commitment to a greener tomorrow. ๐Ÿƒ๐Ÿš—

Stellantis' Brand Buzz! ๐Ÿš—โšก

Stellantis has plenty going on; like many other automakers lately, they have a whole pile of electric models lined up. Some are new, and some are reimagined classics.

  • Fiat: Launching the 500e in America after European success.

  • Ram 1500 REV: Competing with a 500-mile range EV truck. ๐Ÿ

  • Dodge Charger Daytona SRT: "Electrified muscle" with the retro Fratzog badge. ๐Ÿš€

  • Jeep: Introducing the Recon and Wagoneer S: electrified SUVs for all terrains. ๐Ÿž๏ธ

Electrified Zoomies! ๐ŸŽ๏ธโšก

101.3 mph in a go-kart?! Blue Shock Race from Latvia just smashed expectations!

With Swedish speedster Leo Obrant at the wheel, this electric sensation took the Gotlandring track by storm.

Electric go-karts: eco-friendly, silent, and now... super speedy! For adrenaline junkies and cautious cruisers alike. ๐Ÿš€

CULTURE

Kirklandโ€™s Signature Drip

Costco

The king of bulk toilet paper and $1.50 hot dogs, Costco, is causing a surprising fashion frenzy with its Kirkland Signature brand clothing line. Fans are clamoring to wear the store's logos on their loungewear, and many items have already sold out. ๐Ÿ˜Ž๐ŸŒญ

Introduced in 1995, Kirkland Signature has become a significant contributor to Costco's revenue, accounting for about a quarter of the company's total sales and earning the title of Americaโ€™s biggest consumer packaged goods brand.

Their unexpected success in fashion has elevated Kirkland's status from an affordable label to something akin to "wholesale haute couture,โ€ sparking discussions about the profound connection between exclusive products and customer loyalty.

Costco's clothing may not rival high-fashion brands in terms of resale value, but it is solidifying its place in pop culture. Their unique blend of affordability and quality is fueling customer fervor and further cementing their position as a retail powerhouse. ๐ŸŒ‹

(Speaking of affordable, quality flair โ€” have you seen the latest ASOTU swag drop??)

Quick Hits

History

  • 1848: The American Association for the Advancement of Science is created. ๐Ÿ”ฌ

  • 1893: The first gasoline-powered car in the US debuts in Springfield, Massachusetts. โ›ฝ๏ธ

  • 1963: President JFK proposes a joint US-Soviet voyage to the moon. ๐Ÿš€

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