🚗 Serving Up Service

Some phrases just stick. Not because they’re clever, but because they feel true every time you say them. For us, “love people more than cars” has always been that kind of phrase. They aren’t just words on a shirt, it’s who we try to be.

But love isn’t passive. It moves. It acts.

So lately, we’ve been spurring that action by asking a simple question: “How can I serve you?”

You’ll find it showing up more and more in our conversations, our content, and our culture.

We want it to become as ubiquitous as "my pleasure" is to Chick-fil-a.

That question is shaping how we build, how we write, and how we lead. A small way we can serve this community that shows up for others every single day.

How can we serve you?,
-Paul, Kyle, Chris, and Kristi

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ICYMI

Looking at Last Week

The Daily Pushback Email

• Monday came in hot this week as inventory tightened, incentives cooled, and used EVs surged thanks to a leasing loophole. With tax credits ending September 30th though, moving them might get tricky. But, it’s not time to panic, it’s time to prep. ⚡️
   

• Then on Tuesday, Tesla’s leadership came under fresh scrutiny as political distractions added to falling sales and slipping trust. Meanwhile, a new study reveals what most retail pros already know: even small fulfillment failures (like missing or substituted items) can chip away at customer trust and long-term loyalty. 😡
   

• Then on Wednesday, Porsche posted record sales and dropped a manual-only 911 Club Coupe, while Lucid’s EV logged 745 miles to break a world record. And with teen summer jobs at a 15-year low, dealerships may need to rethink how they attract the next generation. 📉

   

• On Thursday, Toyota stepped up with $600K in flood relief for Texas victims. Unfortunately, AI fraud stepped up too, successfully cloning U.S. Secretary of State Marco Rubio’s voice in attempt to scam other government officials. Plus, one $7K glovebox fix reminded us: a clean Carfax report doesn’t always mean clean history. 🦊

   

• We blinked, and suddenly it was Friday. The EV tax credit countdowns have dealers like CMA and Bowman Chevy hustling to educate customers. Ram’s new 10-year warranty shakes up the truck game, and Hertz reminds us why tech without trust is risky business. Oh, and TSA is finally letting us keep our shoes on to get through security at the airport. Hallelujah! 👟 

PODCASTS

ASOTU Edge Webinars

With transportation now a top-three expense, loaner fleets and shuttles aren’t cutting it. In this week’s ASOTU Edge webinar, Steven Chapman from Uber for Business shares how smarter transportation is helping dealers reduce costs and boost fixed ops efficiency.

Steven explains how advisors use Uber’s platform to dispatch rides, set spend caps, and handle food delivery or parts runs—clearing bottlenecks without adding overhead.

Top stores are unlocking more same-day appointments, improving CSI, and keeping techs focused on repairs instead of logistics. No contracts. No setup fees. Just smarter ways to move people and parts.

Hit the replay for a real-world look at how fixed ops teams are cutting friction and keeping customers happy.

Auto Collabs

If you're spending time and money on vehicle photos that still fall flat, Sanjay Varnwal has some solutions.

In this Auto Collabs episode, he explains how Spyne uses AI to solve problems dealers often overlook like lighting inconsistencies, disappearing mirrors, poorly performing image order. He also breaks down how agentic AI can manage merchandising, pricing, and ads in sync with your team’s strategy.

Watch the full episode to see how smarter merchandising can lead to faster deals and less manual work.

The Dealer Playbook

Arthur Madjarian has seen what makes a dealership deal work and what causes it to fall apart.

In this episode of the Dealer Playbook, he explains what buyers actually care about, why estate planning needs to happen early, and how culture and friendly money can keep deals running smooth.

Watch the full episode here.

SOMETHING FUN

Lexus Takes a Bold Swing

At first glance, this stunt feels like something straight out of Red Bull’s playbook. Two tennis pros, strapped to the roofs of two moving vehicles, volleying across the void like it’s just another day on the courts.

But it was actually Lexus behind the wheel, strapping Jamie Murray and Laura Robson to the tops of two NX SUVs and sending them rallying down a runway at nearly 30 mph.

Each SUV was outfitted with a custom aluminum platform and four-point harnesses, while professional stunt drivers kept things on course.

The duo pulled off 101 volleys, setting two Guinness World Records: one for the longest tennis rally on moving cars, the other for the fastest.

For a brand known more for refinement than risk, it’s a bold and unexpected move that dealers may want to take a cue from.

Staying fresh doesn’t always require an elaborate stunt, but it does take the guts to try something different.

Quick Hits

• According to the 2025 Modern Wealth Survey from Charles Schwab, Americans says it takes an average net worth of $2.3M to be considered “wealthy.” 🎩

• NVIDIA made history.on Thursday as the first company to hit a $4T valuation (making them “wealthy” 1.7M times over!). 💰

• Hot Wheels is celebrating Back to the Future’s 40th anniversary with a special collector set. 🕰️